NetSuite Associate Support Consultant

Support NetSuite Customers and Implement SquareWorks’ Bundles

Detail Oriented. Organized. Positive. Self-Learner. Official Tech Support for Friends/Family. Loves Technology. Do these qualities describe you? We are looking for someone to join our team and help support our growing NetSuite client base. Responsibilities will range from providing front-line NetSuite customer support to leading multiple NetSuite bundle implementations. Working remotely is an option. Our office is located in Downtown Crossing / Financial District at 101 Arch Street in Boston, MA.

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Overview of Position

We’ll rely on you to:

  • Provide front-line support for our NetSuite client base via email and/or phone. Work with business users and respond to functional questions and/or inquiries. Often this includes helping clients get familiar with NetSuite’s functionality.
  • Assist NetSuite customers in reviewing and troubleshooting technical problems and work with NetSuite’s Technical Support as needed to resolve problems
  • Document the resolution to common issues and update SquareWorks’ Knowledge Base
  • Lead bundle implementation projects independently. Bundles are pieces of reusable software we’ve built that customers purchase and install into their NetSuite account. See our NetSuite Bundles for examples of the bundles we offer.
  • Hold kick-off meetings with our bundle customers for each implementation project.
  • Install and configure bundles in customers’ NetSuite accounts. Delegate configuration work to our software team as needed.
  • Learn the technical skills required to install and configure our bundles on your own. You will pick up NetSuite configuration, HTML, CSS and some Javascript skills as part of this role.
  • Stay on top of concurrent bundle implementation projects, ensuring projects stay on track and customers are happy.
  • Hold reoccurring meetings with our customers, take notes and send out action items to customers.
  • Document customers’ requirements for their bundle implementations.
  • Continually improve our bundle implementation process and customer facing documentation (e.g. user guides) over time.
  • Document bugs and feature requests identified while working with customers (using JIRA).
  • Assist our software team with bundle testing as needed.
  • Work with our software team to help continually improve our bundle offerings.

You’re the ideal fit if:

  • You have experience providing front-line customer service (email & phone), especially in the software industry (ERP, Business Applications).
  • You have great communication skills.
  • You are extremely proficient in Excel, Outlook and the rest of the Microsoft suite of products
  • You are comfortable understanding HTML, CSS and Javascript (optional) – or have limited experience but are eager to learn on the job.
  • You are comfortable in the software industry, particularly in ERP or Business Applications, and want to be in similar environments
  • You have great attention to detail, are reliable, accurate, enthusiastic, energetic and positive
  • You take initiative with little direction; you aren’t afraid to speak up when you need clarification to execute your duties well and on-time
  • Your former colleagues and peers say that you love a challenge, aren’t afraid to roll up your sleeves, bring new ideas to the table, and look at processes with a critical eye to figure out how to be more efficient or effective
  • You are highly responsive and naturally prioritize client needs and requests
  • You personify SquareWorks Consulting’s core values: Responsiveness; Dedication (you embody a customer-first mindset), Problem Solver, Collaboration and Thoroughness

Why Work at SquareWorks Consulting

You will have the opportunity to learn with a team who takes stock in each other and in our willingness to further our own career paths through knowledge sharing. Our team likes to learn new skill sets, and we take pride in our ability to be an extension of our clients when it comes to solving their business challenges.

Employees in similar roles say their experience at SquareWorks Consulting has been a big resume builder, that they were pleasantly surprised by the amount of responsibility they were given. We gravitate toward an entrepreneurial atmosphere in- and outside of the office, and we don’t believe you should have to come into the office every day to get your work done well. That said, one of our core values is Responsiveness, which is our competitive advantage amongst our competitors.

SquareWorks Consulting is a premier business solutions hub and NetSuite partner. We are collaborative and customer-centric problem solvers who provide responsive and high-quality experiences when implementing or improving our customers’ NetSuite environments – no matter how complex or simple the solution may be.

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