NetSuite experts when you need them

If you don’t have a full-time NetSuite Administrator or you’re simply looking to focus on other priorities, our Premium Support Team will work with you to help you get what you need from NetSuite. You’ll be assigned a primary Functional Consultant that will learn about your team and your company and will assist on an ongoing basis with any NetSuite Administrative requests.

What's included with Premium Support?

Functional
Assistance

Ask questions about NetSuite's existing or upcoming features and functionality. Our team will help you understand how you can best take advantage of such features.

NetSuite Best
Practices

Work with your NetSuite Support Consultant to tweak your configuration in order to utilize NetSuite's Leading Practices so you can eliminate manual work.

Configuration
Adjustments

As your business evolves, request adjustments to existing setup and configuration in NetSuite. Your Support Consultant will advise on how to make such changes or make those on your behalf.

Reports &
Dashboards

Create new reports, dashboards or KPI's with your Support Consultant. Avoid spending hours looking up how to create a new report and let our team do this for you.

Release Impact
Assessment

Using our knowledge of your company and how you use NetSuite, let your Support Consultant tell you how each NetSuite release will impact your environment so you are better prepared.

Features & Editions

Starter
4 hours per month
Unlimited Online Support Portal Access
Online Document Management Portal Access for up to 2 Users
Discounted Hourly Rates for project services
Standard
12 hours per month
Unlimited Online Support Portal Access
Online Document Management Portal Access for up to 3 Users
Discounted Hourly Rates for project services
Unused monthly hours roll-over1
Professional
20 hours per month
Unlimited Online Support Portal Access
Online Document Management Portal Access for up to 4 Users
Discounted Hourly Rates for project services
Unused monthly hours roll-over1

1. Restrictions apply. Contact us for details.

Enhance NetSuite Premium Support with Ongoing Technical Support Plans

Only available to Premium Support clients, OTS plans allow on-demand access to our skilled Technical Services Team

Comprehensive NetSuite Technical Support

When unexpected technical issues arise or you need assistance with troubleshooting or a new customization, SquareWorks’ Technical Support team is here to help steer your business on a seamless path to success.

NetSuite Technical Expertise

Our seasoned, onshore technical consultants, equipped with extensive NetSuite knowledge and an average of 10 years of relevant experience, ensure your technical needs are met effectively and efficiently.

Flexible NetSuite Technical Support Options

With four Technical Support plans to choose from, there is an option right for every business, every budget, and every NetSuite environment.

Customer Success Story

SquareWorks Consulting deveSquareWorks Consulting’s ongoing support services to enable a better NetSuite experience across departments in support of better productivity and controls for Spero Therapeutics, a Cambridge-based publicly traded company. 

SquareWorks has been a true business partner. They are able to really see the whole picture of what is going on with us as a business, where we are headed, and make suggestions, and we trust them wholeheartedly.

Heather SmotrichAccounting Manager, Spero Therapeutics

Contact us today to sign-up for the plan of your choice

or to inquire about any of our services.

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