NetSuite Premium Support

NetSuite Experts When
You Need Them

If you don’t have a full-time NetSuite Administrator or you’re simply looking to focus on other priorities, our Premium Support Team will work with you to help you get what you need from NetSuite. You’ll be assigned a primary Functional Consultant that will learn about your team and your company and will assist on an ongoing basis with any NetSuite Administrative requests.

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Trusted by leading organizations including:

What’s Included With Premium Support?

Functional Assistance

Ask questions about NetSuite’s existing or upcoming features and functionality. Our team will help you understand how you can best take advantage of such features.

NetSuite Best Practices

Work with your NetSuite Support Consultant to tweak your configuration in order to utilize NetSuite’s Leading Practices so you can eliminate manual work.

Configuration Adjustments

As your business evolves, request adjustments to existing setup and configuration in NetSuite. Your Support Consultant will advise on how to make such changes or make those on your behalf.

Reports & Dashboards

Create new reports, dashboards or KPI’s with your Support Consultant. Avoid spending hours looking up how to create a new report and let our team do this for you.

Release Impact Assessment

Using our knowledge of your company and how you use NetSuite, let your Support Consultant tell you how each NetSuite release will impact your environment so you are better prepared.

See How Advanced Document Management Compares to Other Solutions

	Starter	Most popular Standard	Professional
Support Hours	4 hours per month	12 hours per month	20 hours per month
Unlimited Online Support Portal Access
Online Document Management Portal Access	up to 2 Users	up to 3 Users	up to 4 Users
Discounted Hourly Rates for Project Services
Unused Monthly Hours Roll-Over¹

Starter

Support Hours

4 hours per month

Unlimited Online Support Portal Access

Online Document Management Portal Access

up to 2 Users

Discounted Hourly Rates for Project Services

Unused Monthly Hours Roll-Over¹

Enhance NetSuite Premium Support with Ongoing Technical Support Plans

Only available to Premium Support clients, OTS plans allow on-demand access to our skilled Technical Services Team

Comprehensive NetSuite technical support

When unexpected technical issues arise or you need assistance with troubleshooting or a new customization, SquareWorks’ Technical Support team is here to help steer your business on a seamless path to success.

NetSuite technical expertise

Our seasoned, onshore technical consultants, equipped with extensive NetSuite knowledge and an average of 10 years of relevant experience, ensure your technical needs are met effectively and efficiently.

Flexible NetSuite technical support options

With four Technical Support plans to choose from, there is an option right for every business, every budget, and every NetSuite environment.

Customer Success Story

How did SquareWorks help?

SquareWorks Consulting partnered with Service Compression, a rental compression company, to provide NetSuite support, resulting in significant efficiency gains and growth.

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SquareWorks has helped us through extensive updates, implementing mass changes and updates at a pace much quicker than we could have achieved on our own. We’re currently utilizing about 4 hours per month. If we didn’t have SquareWorks support, we would be spending twice as many hours internally. We’ll still be utilizing SquareWorks support and might even need to increase our support hours.
Brandon King Financial Controller, Service Compression

Get the NetSuite Support You Need with SquareWorks

Get Started Today

NetSuite Experts WhenYou Need Them